Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@sterilesolutions.com.
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Pre Sale Questions
Q: Do you offer bulk purchasing options for medical supplies?
Yes, we do offer bulk purchasing options tailored for medical practices. Please contact our sales department for customized quotes. Additionally, you can purchase directly from our store
Q: Are your surgical instruments sterilized and ready for immediate use?
Our surgical instruments are sterilized in compliance with industry standards, but we recommend following your institution's sterilization protocols before use.
Q: Do you offer next-day delivery?
Yes, next-day delivery is available for selected items and regions. Please check our shipping policy for more details.
Q: Are your disposable gloves latex-free?
We offer both latex and latex-free disposable gloves. You can filter the options on our website to find the type that suits your needs.
Q: Can I set up a recurring order for certain supplies?
Yes, you can set up a subscription for selected items. This can be done directly from the product page.
Q: Do you sell compounded medications?
We do not offer compounded medications at this time. Our focus is on medical supplies and equipment.
Q: What is your return policy?
Our return policy varies by product type. Please check our Returns & Refunds page for detailed information.
Q: Do you provide Material Safety Data Sheets (MSDS) for the chemicals and reagents you sell?
Absolutely, Material Safety Data Sheets are available for all applicable products.
Q: Are your diagnostic devices FDA-approved?
Yes, all of our diagnostic devices are FDA-approved and comply with industry standards for quality and safety.
Shipping Questions
Q: Can I track my order in real-time?
Yes, once your order is shipped, you'll receive a tracking number that allows you to monitor your package in real-time.
Q: Do you offer expedited shipping for urgent orders?
Yes, we offer several expedited shipping options for urgent orders. Please refer to our shipping policy for further details.
Q: Is discreet packaging available for sensitive items?
Absolutely, we offer discreet packaging options for sensitive items. You can select this option during checkout.
Q: Do you deliver to healthcare facilities directly?
Yes, we can deliver directly to healthcare facilities. Make sure to provide accurate address details and any necessary instructions during checkout.
Q: How long does standard shipping typically take?
Standard shipping generally takes 7-9 business days, although this may vary depending on your location.
Q: Do you offer free shipping on large orders?
Free shipping is available on orders over a certain amount. Please check our shipping policy for details.